Network and IT Operations

Widelity has the proven track record and experience in developing highly effective and responsive Network and IT Operations organizations using its own proven methodology to assess, design, and implement successful operations models at all levels.

Areas of Expertise

  • Operations Framework Development
  • NOC Lifecycle Solutions ®

Operations Framework Development

Our team works closely with our customers to understand in detail the operations services that must be delivered with high availability. We then build the framework that is right for the customers’ business requirements by designing the necessary operations processes, identifying and implementing the platform and tools supporting process automation and enabling rapid response, and developing an operations organization of people with the necessary skills to manage and deliver the overall framework. This is not a one-size-fits-all approach, as it must be developed for the customers’ business objectives and unique service requirements to work effectively.

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NOC Lifecycle Solutions ®

Widelity works with INOC, our operations partner, to deliver a four-phased approach to assessing and improving existing Network Operations Centers and IT Operations teams that may not be operating at full efficiency. We perform maturity and quality assessments and document improvement recommendations, working closely with the customer manage and perform the implementation of the recommended improvements, support transition of the customer with training and preparing its staff to execute the recommended changes, and perform periodic audits to ensure improved maturity and continual effectiveness of the operations team.

Assessed NOC maturity for Process, Platform (Tools), and People (Organization) to provide improvement roadmap. Delivered improvements, trained staff, and managed transition to enable NOC organization to improve efficiencies and response times to improve service availability. 

Resources & Case Studies

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