Growth Strategy & Transition Plan
Mobile Telephony Carrier
Urgent need for a mobile carrier to develop strategy and transition plan to grow from a small company to a larger footprint; in both scale and scope.
To enable the client to better focus on its revenue-bearing core service, Widelity recommended outsourcing the IT infrastructure support: IT help desk, desktop support, and e-mail, along with a recommended solution to upgrade legacy phone system. This was essential for the client to grow in a timely, coordinated, and coherent manner. Major deliverables included:
- Cost Analysis of Core vs. Non-Core Functions
- Requirements Distillation: IT Infrastructure
- RFI/RFP Vendor Search and Selection Support
- Buy vs. Make Business Models Benefits
The client realized cost savings of 63% in year one, with increased savings over the three-year contractual period. Moreover, Widelity assisted the client move to a best-in-class back office system suite with and Enterprise Contact Center for improved organizational support. This move resulted in additional 40% savings.
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