Protecting National Security through the Communications Supply Chain

The United States is rapidly growing into the new digital age, and the COVID-19 pandemic has completely changed how we think about all aspects of our life; including work, school, and healthcare. As we have adapted to this new online world, it has shown us that more than ever the stability of our economy and communities depends on the reliability and security of our nation’s communications networks. With this shift to online work, it has elevated the risk of cyber threats to our country. Our government understands these risks and is determined to keep our nation’s networks secure. Additionally, corporate IT departments are now more dependent on the security decisions of their employees’ residential ISPs, whereas previously they could manage risk through a single commercial ISP.


The Secure and Trusted Communications Networks Act of 2019 required the Federal Communications Commission (FCC) to publish and maintain a list of equipment or services that pose a threat to national security. In addition, the act established a program to remove any such equipment or services currently used in US networks. The bill also authorized the Secure and Trusted Communications Networks Reimbursement Program with the FCC to reimburse small communications providers for the removal of the prohibited equipment or services and to replace it with more secure equipment.

Reimbursement Program

Section 4 of the Secure and Trusted Communications Networks act of 2019 directed the FCC to establish a Reimbursement Program for the reimbursement costs that will be incurred by telecom providers to remove, replace and dispose of any prohibited communications equipment or services.

Eligible Entities

 

Costs Under Consideration

Below is a sampling of some of the costs that could be eligible under the program. Please see the catalog for a more detailed list:

Report and Catalog

The FCC enlisted Widelity to build a report and catalog of costs for the Secure and Trusted Communications Networks Reimbursement Program. We interviewed over 200 associations, alliances, equipment manufacturers, service providers (e.g., tower crews, attorneys, Radio Frequency (RF) and field engineers, transportation companies), vendors, and carriers across the United States mainland, Alaska, American Samoa, Hawaii, Puerto Rico, US Virgin Islands, United Kingdom, and Canada to produce the following three items for the FCC.

  • Report: A qualitative overview of the challenges faced to rip and replace equipment; including the special challenges in shipping, transportation, and resources for remote and island locations.
  • Catalog of Cost:  A detailed list of the expected cost ranges across hardware, software, and service categories. For the FCC’s Rip and Replace, there were over 650 categories. 
  • Replacement List: A list of hardware and software suppliers and service providers capable of adding or updating a communications network.  

Conclusion

Through our extensive research into the removal, replacement, and disposal process of all eligible communications equipment, we have determined this will not be an easy process. There will be many challenges that lay ahead for a telecom provider to secure their network.

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Welcome Admiral Michael S. Rogers

Welcome Admiral Michael S. Rogers

ADM MICHAEL S. ROGERS, USN (RET)

Welcome New Widelity Advisory Board Member

Widelity is pleased to announce the addition of a new Advisory Board member, Admiral Michael S. Rogers, USN (Ret). He brings unique military and government experience to Widelity, and will assist in defining Widelity’s mission in the areas of national security, cybersecurity, and federal agency contracting and program administration.

“Widelity is delighted that Admiral Rogers has agreed to join our Advisory Board”, said David Wiley, Chairman. “Admiral Rogers’ unparalleled experience and guidance will be of tremendous value to Widelity as we pursue our goal of helping secure our nations’ critical communications infrastructure”.

Admiral Rogers retired from the U.S. Navy in 2018 after nearly 37 years of naval service, rising to the rank of four- star admiral (and becoming the first individual in the history of the U.S. Navy within his career field (Cryptologic Warfare) to rise above the rank of two- star admiral. He culminated his career in uniform with a four plus year tour as the Commander of U.S. Cyber Command (USCC) and Director, National Security Agency (NSA). As Director, NSA he led the largest foreign intelligence organization in the free world, responsible for the generation of intelligence on issues and activities around the world of concern to our nation and its friends and allies, as well as providing deep cyber security expertise to partners within the USG, our allies and the private sector. He also assisted in the development of national and international policy with respect to cyber, intelligence, privacy and technology – including extensive work with foreign governmental leaders, the White House, Congress, and corporate leadership in the finance, IT, telecommunications and technology sectors.

Mike now focuses his time on supporting companies in the private sector, serving as a member of various Board of Directors or Advisory Boards or acting as a Senior Advisor – predominantly in the areas of cyber security, geopolitics, leadership, crisis response, advanced technologies and investment. Admiral Rogers is a graduate of Auburn University and also holds a Master of Science in National Security (specializing in East Asia). He is a distinguished graduate of the National War College and a graduate of highest distinction from the Naval War College. He is also an MIT Seminar XXI fellow and a Harvard Senor Executive in National Security alum.

For more information
Web: www.widelity.com
Phone: 703-934-2038
Email: info@widelity.com

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Welcome New Widelity Advisory Board Member

Welcome New Widelity Advisory Board Member

REAR ADMIRAL JAY M. COHEN, USN (RET)

Widelity is pleased to announce the addition of a new Advisory Board member, Rear Admiral Jay M. Cohen, USN (ret.).  He brings extensive military and government experience to Widelity, and will assist in defining Widelity’s mission in the areas of national security, cybersecurity, federal agency contracting, and program administration. 

“Widelity is delighted that Admiral Cohen has joined our Advisory Board”, said Paul Altoz, CEO. “The Widelity executive team is confident that our newest advisor will be able to leverage our existing partnerships, wireless competencies, and his national security experience as the world expands its embrace of 5G technology and its attendant use cases”.  

Rear Admiral Cohen became the 20th Chief of Naval Research in June of 2000, and after an unprecedented five-and-a-half-year assignment as Chief of Naval Research, retired from the Navy in early 2006.  He served during wartime as the Department of the Navy Chief Technology Officer, responsible for the $2B+/year Navy and Marine Corps Science and Technology (S&T) Program involving basic research to applied technology portfolios and contracting; in this capacity, he coordinated investments with other U.S. and international S&T providers to rapidly meet warfighter combat needs.

Unanimously confirmed by the US Senate in August 2006, Cohen was sworn in as Under Secretary for Science & Technology at the Department of Homeland Security (responsible for DHS Research, Development, Test, and Evaluation).  After leaving government, Rear Admiral Cohen became a principal in The Chertoff Group, and now serves on select corporate boards of companies focused on cutting edge cybersecurity, medical devices, and cancer treatments. He is also an independent consultant for science and technology for domestic and international defense, homeland security/cybersecurity, and energy. Cohen has served on a US National Science Foundation Advisory Panel, and in 2018, at the request of Secretary of Defense Gen. Mattis, USMC (ret.), Cohen participated in an effort to enhance base security and power resiliency with DoD and DoE.

Jay M. Cohen is a native of New York. He was commissioned in 1968 upon graduation from the United States Naval Academy, and holds a joint Ocean Engineering degree from Massachusetts Institute of Technology and Woods Hole Oceanographic Institution, as well as a Master of Science in Marine Engineering and Naval Architecture from MIT.

For more information
Web: www.widelity.com
Phone: 703-934-2038
Email: info@widelity.com

Jay Cohen

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Widelity Provides Meaningful Opportunities for Military-Connected Individuals

Widelity Provides Meaningful Opportunities for Military-Connected Individuals

Challenge/Opportunity

A mostly remote work force can offer unique challenges in staffing our projects. Employees need a high level of independence, critical thinking, and self-motivation to succeed in the Widelity culture. As with any organization, finding skilled and dependable people can sometimes be a challenge and has required us to think outside the box when hiring for our projects. Military-connected workers also encounter challenges to their careers. These include:

  • Higher than average unemployment & gross underemployment.
    • Military spouses face a larger unemployment rate of 13%, which is typically 3 times the national average (pre Covid-19); 92% of military spouses are women, who tend to have higher rates of underemployment.
    • A lack of flexible work schedules & childcare resources may lead to higher rates of underemployment.
  • Frequent and short notice moves.
    • Moves may cause short periods of employment or even extended periods of unemployment that tend to reflect poorly on a resume, but have no bearing on the dependability of the individual.
    • Frequent moves also make maintaining professional licensure extremely difficult as requirements differ from state to state and country to country.
    • Some companies don’t want to hire military spouses due to the possibility they may move.
  • Military spouses and veterans have unique experiences, sometimes in high-stress and discretionary situations (via volunteer work, interactions with diverse and varied cultures and people, maintaining a flexible and growth mindset) that are not easily translated on a resume or simply don’t count as paid work experience.
  • Lack of meaningful work opportunities in various locations particularly in rural or remote areas (which accounts for more than 50% of military locations)
  • Unavailability of a viable professional network due to lack of connections and mentors within the local community.
  • High levels of family stress due to frequent deployments and the high-intensity nature of the military member’s job.
Solution

Widelity has determined to turn the challenge of staffing our remote work force into an opportunity by finding people who have unique life situations that bring a potpourri of experiences to our many endeavors.  Widelity offers a solution that supports military spouses and transitioning military members by providing various remote employment opportunities to the military-connected community. This relationship addresses Widelity’s business challenges while decreasing turnover within our organization. Currently, 10% of our staff are military connected. These employees come from various professional backgrounds and include military spouses and veterans, who are often under-utilized within traditional corporate environments. Specifically, we offer the following work environment to all our staff, but proves to be specifically beneficial to our military-connected members:

  • A remote workplace offering flexible hours and meaningful work that can move from location to location, is easily transferable, and can be conducted virtually from home.
  • A healthy respect for family commitments from management.
  • An instant network of a skilled and intelligent co-workers and comradery with other military-connected employees within the organization.
  • A respect and awareness from management for the unique and varied experiences of our military-connected workforce, as well as the valuable experiences and work ethic that this work force brings to our projects.
Benefits

By utilizing the strong technical and soft skillsets along with the incredible work ethic of our military-connected co-workers, Widelity has benefited tremendously from these working relationships.  Special benefits (such as the possession of security clearances, the ability to obtain a security clearance, and access to unique networks) can be leveraged to obtain new contracts and special projects that will allow us to diversify our offerings to our clients. Utilizing this untapped employment market has allowed us to procure a highly trained professional group with varying professional degrees and multiple certifications, along with unique life experiences that enrich our work culture. Our working relationships with our military connected co-workers have increased our offerings to our clients for not only their benefit, but for the future of Widelity.

**Statistics from US Chamber of Commerce Foundation

For more information
Web: www.widelity.com
Phone: 703-934-2038
Email: info@widelity.com

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New Widelity OPIF Service Helps Stations Avoid Fines

New Widelity OPIF Service Helps Stations Avoid Fines

For Immediate Release

New Widelity Service Helps Stations Avoid Fines for Failure to Make Timely Filings

FAIRFAX, Virginia (Date)—Widelity Corporation, a professional services company, has announced its new practice division, one that could save radio and television stations thousands of dollars in FCC fines. At a time when Covid-19 staff reductions are impacting day to day operations, Widelity is providing an affordable outsourcing option to maintain compliance with FCC OPIF requirements.

As deadlines for license renewal applications approach, many broadcast stations find themselves deficient in their required online filings for political advertising, EEO compliance, updating issues/programs files, children’s programming and other areas.

Licensees can face fines for not complying with FCC rules that govern their online public inspection files (OPIF). Timely filings are important at all times, especially during election years.

“Widelity’s familiarity with FCC staff and procedures enabled us to get a very fast response to an extension request during the COVID-19 Pandemic,” said William Gerald Willis, Owner & General Manager of WFLQ Radio and Q-100 Country. “Their staff experience with what is acceptable by FCC in documentation can be of immeasurable help when an applicant just isn’t sure how to answer particular questions.”

Widelity’s new practice area offers broadcasters—particularly smaller entities—a trusted, experienced partner that can monitor and manage deadlines, handle filings, providing peace of mind and substantial savings by avoiding fines.

Mike Lasky, a Principal at Widelity, said, “We have been providing services to hundreds of broadcasters across the country. We want to provide peace of mind to our clients so they can focus on providing quality programming and service to their communities.” Jim Glogowski, OPIF Team Lead, noted that “Widelity is already serving 400 radio and television stations seeking reimbursement for channel changes required after the auction sale of the upper UHF spectrum. We look forward to extending our services to the industry to assure that they maintain compliance with FCC requirements.”

Widelity’s broadcasting staff has decades of experience in broadcast management and technical operations and has the expertise to help stations reduce deficiencies and to train local staffs in how to maintain the files on a timely basis going forward.

Widelity is focusing first on regions with imminent filing deadlines for renewals.  Any station or group that needs assistance and coaching on getting current on filings and ensuring timely future filings, contact Mike Lasky at mike.lasky@widelity.com or Jim Glogowski Jim.Glogowski@widelity.com. More information is available at www.widelity.com/OPIF.

About Widelity Inc.
Widelity Inc., based in Fairfax, Virginia, is a leading provider of business and network engineering consulting services for broadcasting and telecom service operators and the technology infrastructure and application development community. Leveraging people, processes, and technology, Widelity works closely with clients to align key business needs and processes with world class infrastructure, services, and technology. Understanding challenges and objectives forms the cornerstone of their client-centric solution. They employ best-of-breed technology and solid management know-how to ensure each client’s solution is delivered on time, on target, and on budget.

For more information:
Angie Helton
207-653-0365
angie@nemediaassociates.com

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CBRS Rural Broadband Initiative

CBRS Rural Broadband Initiative

Market Entrance Strategy Development

Challenge/Opportunity

Widelity engaged with a nationwide Tier 1 satellite service provider to analyze county specific entrance bidding strategy pertinent to FCC Auction 105, the auction of Priority Access Licenses (PALs) in the CBRS band. Upon successful execution of this strategy, the client will take an important step in furthering deployment of fifth-generation wireless, the Internet of Things, and other advanced spectrum-based services in the United States.

Solution

The project scope comprised detailed technical and financial analysis of specific Area of Interest (AOI) in about 10+ counties in the United States, dispersed nationwide. Widelity developed the engineering design guidelines, executed the initial RF design and conducted the technical analysis. Subsequently, this technical analysis led to the development of a comprehensive financial model for the client to make a go/no-go decision on market entry. Note, Widelity facilitated supplier discussions to validate Tier 1 and Tier 2 OEM costs for financial model integrity.

Accomplishments

Development of Engineering Design Guidelines and Specifications

  • Technology – LTE (TDD); Band – CBRS Band (20 MHz+20 MHz – Carrier Aggregation)
  • Transmitter and CPE specifications – Power, Gain, Height, Modulation, # of Radio Paths
  • Tools: RF Design work station, Digital Terrain Maps, Census Data.

Initial RF Design and Technical Analysis

  • Design power budget targeting CPE end user
  • Evaluate sites per terrain, clutter, and population consideration. Developed appropriate D/L and U/L coverage plots and associated RF Key Performance Indicator (KPI) such as coverage prediction (RSRP), Signal To Noise Ratio (SINR), modulation, and throughput (D/L and U/L), and % POPs covered
  • Supply best backhaul options per site under consideration and perform capacity analysis

Constructed network build financial model for initial Return of Investment (ROI) and cost per subscriber assessment, among other financial metrics and KPIs. Key drivers for the financial model being:

  • CBRS licensing considerations
  • Infrastructure Costs (Hardware and S/W) – Devices, RAN/Backhaul/Core Network, and OSS/BSS
  • Services Costs – Design and Planning: RAN, Access, Core; Site Acquisition: Leases/Real Estate Entitlements; Deployment – Site Surveys, Drive Testing, and Installation and Commissioning; Miscellaneous – Tool-Kits and consumable materials

Identified and assess Tier 1 and Tier 2 OEM infrastructure and solution offerings specific to client requirements via series of round table meeting discussions facilitated by Widelity.

For more information
Web: www.widelity.com
Phone: 703-934-2038
Email: info@widelity.com

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Sourcing Solutions for a Mobile Telephony Services Provider

Sourcing Solutions for Mobile Telephony

Major Mobile Services Provider

Challenge/Opportunity

Widelity was contracted to provide Sourcing Solutions for a client undergoing rapid growth in products, infrastructure, and staff. The challenge for the client was to grow from a relatively small company (150-200) employees to a larger company focused on the management of third-party partners providing communications services on a much broader scope and larger scale. There was an urgent need to develop strategy and a transition plan enabling the company to move to this new model in a timely, coordinated, and coherent manner.

Solution

To enable the client to better focus on its core business, Widelity conducted an assessment to identify core and non-core business functions. Given the desire of the client to retain direct control of its core, revenue-bearing services, Widelity recommended the client consider outsourcing its IT Infrastructure support that included the internal IT Service (Help) Desk, Desktop Support for all PCs and peripherals, Email, and to provide a solution for the legacy phone system. While these non-core functions were essential to the business, they were candidates for an established service provider to assume management responsibility. The advantage here was that the existing small IT support staff would remain in place to manage the service providers.

Widelity Sourcing Solutions for the client included the following:

  • Gathered and documented requirements for IT Service Desk, Desktop Support, Email, and company phone system,
  • Conducted a full cost analysis for existing functions and included estimates for projected growth should the client decide not to outsource any of the functions,
  • Conducted a Service Provider search and assessment based on the client’s requirements to identify candidate Service Providers most suited to successfully deliver the services,
  • Develop a Request for Proposal (RFP) and invited a short list of Service Providers best matched to the client’s needs to respond,
  • Reviewed RFP response reviews and held final Service Provider presentations with the client’s management team,
  • Provided the client with make versus buy financial scenarios,
  • Recommended a Service Provider for the IT Service Desk, Desktop Support, and hosted Email,
  • Recommended, identified, and implemented a phone system solution upgrade,
  • Worked closely with client’s procurement team to negotiate final contracts and service agreements with the selected vendors,
  • Managed the successful transition to the new solutions including staff communications, solution deliverables review, client acceptance, and coordination of the final “go live” date.

Benefits

Widelity assisted the client in selecting the right Service Provider for Help Desk, Desktop Support, and hosted Email. The client was successful in avoiding significant costs in increasing its IT staff in response to staff growth while retaining a Service Provider who added value and efficiencies to the services provided. System availability and response times improved in the first year. The client realized a 63 percent cost savings in the first year with increasing savings per year over the 3-year contract period. In addition, Widelity helped the client successfully transition to a new, state-of-the-art phone system that supports its staff locally and remotely while also providing the robust features of an Enterprise Contact Center for use by its Customer Care staff. The total savings amounted to 39.6 percent for the new voice solution with an additional annual cost avoidance of 31 percent as Widelity assisted the client in identifying and eliminating unnecessary voice communications costs.

The following Widelity knowledge, and skill sets contributed to the sourcing deliverables:

  • Sourcing Solutions
  • Organizational planning and Telecom/IT service management expertise,
  • Widelity’s knowledge bank and research of Managed Service Providers
  • Program/ Project Management
  • Network and IT Operations Management Experience

For more information
Web: www.widelity.com
Phone: 703-934-2038
Email: info@widelity.com

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Managed Sourcing Strategies

Managed Sourcing Strategies

Rapid Growth SMB

Challenge/Opportunity

Widelity was contracted to provide Sourcing Selection Services for a client undergoing rapid growth in products, infrastructure, and staff. The challenge for the client was to rapidly evolve from a relatively small company (150-200 employees) to a larger company focused on the management of third-party partners providing communications services – on much broader scope and larger scale. There was an urgent need to develop strategy and a transition plan enabling the company to move to this new model in a timely, coordinated, and coherent manner.

Solution

To enable the client to better focus on its core business, Widelity conducted an assessment to identify core and non-core business functions. Given the desire of the client to retain direct control of its core, revenue-bearing services, Widelity recommended the client consider outsourcing its IT Infrastructure support that included the internal IT Service (Help) Desk, Desktop Support for all PCs and peripherals, Email, and to provide a solution for the legacy phone system. While these non-core functions were essential to the business, they were candidates for an established service provider to assume management responsibility. The advantage here was that the existing small IT support staff would remain in place to manage the service providers.

Widelity Sourcing Selection Services for the client included the following:

  • Gathered and documented requirements for IT Service Desk, Desktop Support, Email, and company phone system,
  • Conducted a full cost analysis for existing functions and included estimates for projected growth should the client decide not to outsource any of the functions,
  • Conducted a Service Provider search and assessment based on the client’s requirements to identify candidate Service Providers most suited to successfully deliver the services,
  • Develop a Request for Proposal (RFP) and invited a short list of Service Providers best matched to the client’s needs to respond,
  • Reviewed RFP response reviews and held final Service Provider presentations with the client’s management team,
  • Provided the client with make versus buy financial scenarios,
  • Recommended a Service Provider for the IT Service Desk, Desktop Support, and hosted Email,
  • Recommended a phone system upgrade,
  • Worked closely with client’s procurement team to negotiate final contracts and service agreements with the selected vendors,
  • Managed the successful transition to the new solutions including staff communications, solution deliverables review, client acceptance, and coordination of the final “go live” date.

Benefits

Widelity assisted the client in selecting the right Service Provider for Help Desk, Desktop Support, and hosted Email. The client was successful in avoiding significant costs in increasing its IT staff in response to staff growth while retaining a Service Provider who added value and efficiencies to the services provided. The client realized a 63 percent cost savings in the first year with increasing savings per year over the 3-year contract period. In addition, Widelity helped the client successfully transition to a new, state-of-the-art phone system that supports its staff locally and remotely while also providing the robust features of an Enterprise Contact Center for use by its Customer Care staff. The total savings amounted to 39.6 percent for the new voice solution with an additional annual cost avoidance of 31 percent as Widelity assisted the client in identifying and eliminating unnecessary voice communications costs.

Widelity Services Utilized

The following Widelity knowledge and skill sets contributed to the sourcing deliverables:

  • Organizational planning and Telecom/IT service management expertise,
  • Widelity’s knowledge bank and research of Managed Service Providers
  • Program/ Project Management
  • Broad Network & IT Operations Management Experience

For more information
Web: www.widelity.com
Phone: 703-934-2038
Email: info@widelity.com

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Wifi Strategy for Major Airline

Wifi Strategy for Major Airline

Major US Airline

Challenge/Opportunity

A major U.S. airline was a pioneer in in-flight connectivity through its offering of Gogo service, but the service quality is poor; the company wanted to evaluate all its options for providing best-in-class services.  The airline is one of the largest in the world, with operations at major hubs worldwide.

The airline, along with its subsidiaries and regional affiliates, operates over 5,400 flights daily and serves an extensive domestic and international network that includes 319 destinations in 54 countries on six continents, as of October 2016.

Solution

Provide Strategic Options to COO and other top management, and provide input on the RFP issued for a new fleet of 100 regional jets.

Benefits

Widelity identified Strategic Options for airline management relating to In-Flight Connectivity for both passenger entertainment and flight operations.

For more information
Web: www.widelity.com
Phone: 703-934-2038
Email: info@widelity.com

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Healthcare Information Technology (IT) Assessment

Healthcare Information Technology (IT) Assessment

Health Care Services Provider

Challenge/Opportunity

Widelity was contracted to perform a comprehensive IT assessment for a client undergoing rapid growth in products and service regions. The client recognized it required a corresponding investment in upgrading IT systems, infrastructure, and support processes in response to this growth. The challenge for the client was to acquire a better understanding of the current state of its IT environment in order to make intelligent decisions on investing in new systems and upgrades to effectively support this growth.

Solution

To enable the client to better focus on its core business, Widelity conducted an IT assessment to identify the “as is” IT model encompassing applications, server capacity, LAN capability, and call center performance. The final report of this assessment provided recommendations for the client to develop an IT roadmap to prioritize system and infrastructure purchase and upgrade decisions. Widelity performed the following tasks to carry out the assessment:

  • Identified the current set of applications supporting the business and categorized the applications as revenue-supporting and enterprise-supporting,
  • Performed a high-level read out of the current CRM/ AMS-capable system for comparison with alternatives,
  • Mapped server hardware to application software for internally supported systems,
  • Identified the current state of the telecom infrastructure including LAN and phone system,
  • Assessed capacity and throughput capabilities at a high level,
  • Addressed the need to monitor business-critical systems to effect proactive incident and problem management and increase system availability,
  • Evaluated call center effectiveness and identified opportunities for improvement covering people, processes, and systems in use,
  • Delivered a Final Report on the results of the assessment, provided recommendations for next steps to achieve a more effective “to be” model.

Benefits

Widelity helped the client to better understand the current state of its IT environment. This improved understanding positioned the client to create an IT roadmap directly linked with its business objectives and service delivery and support requirements. In the past, the client tended to correct perceived shortcomings by adding automation and functionality in a serial manner, and a comprehensive IT evolution plan did not exist. Widelity’s primary objective was to enable the client to develop better long-term focus and self-sufficiency in support of its critical business infrastructure and the functions so essential to the efficient delivery and support of its services.

The following Widelity knowledge areas and skill sets contributed to the IT Assessment:

  • IT Infrastructure expertise – for internally and externally managed functions
  • Technology Solutions and planning experience for business transformation
  • Organizational planning and IT service management expertise
  • IT & Call Center operations management experience

For more information
Web: www.widelity.com
Phone: 703-934-2038
Email: info@widelity.com

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